Support & helpdesk
One address, one engineer who knows your setup. Remote first, on-site when the problem has a plug in it.
- Remote troubleshooting & fixes
- Scheduled and emergency visits
- New starters, movers and leavers
Ivybridge · Devon · United Kingdom
IT support, built in modules you actually need.
Modular Tech Support is a UK IT services company. Instead of one all-or-nothing contract, we break IT into six modules — helpdesk, installation, networks, cloud, backup and maintenance. Switch on the ones you need today, add the rest when the business is ready.
- UK registered company
- Remote & on-site support
- No lock-in
- Company No. 16687194
Registered in England & WalesCompany No. 16687194
Pay for the modules you useStart with one, add more later
UK GDPR by defaultYour data handled with care
Restore-tested backupsA backup is only real once restored
What we do
Six modules. Take what fits.
Our registered activity — other information technology service activities — covers the practical work every organisation needs. We have split it into six parts so you can buy the help you are missing instead of a bundle you half-use.
Installation & rollouts
Software and hardware installed, configured and licensed properly the first time — one laptop or a whole office.
- Windows & macOS builds
- Business applications & licensing
- Office moves and desk setups
Networks & connectivity
Wi-Fi that reaches the far corner, routers configured deliberately, and remote access that is not a security hole.
- Wi-Fi surveys & access points
- Routers, switches and cabling
- Firewalls, VPNs and remote access
Cloud, email & accounts
Microsoft 365 and Google Workspace set up sensibly: shared files that make sense, mail that arrives, accounts that are yours.
- Tenant setup & migration
- Mailboxes, domains and DNS
- Permissions, sharing and MFA
Backup & continuity
Nightly backups that are monitored, an off-site copy that genuinely exists, and a written plan for the worst day.
- Automated, monitored backups
- Scheduled test restores
- Documented recovery plans
Security & maintenance
The boring work, done on a schedule: updates applied, antivirus checked, renewals tracked, warnings actually read.
- Patching & update management
- Antivirus and account hygiene
- Licence and warranty renewals
How we work
Start with one module. Add the rest when it earns its place.
Most small organisations do not need a full managed service on day one. They need one thing fixed properly — then a second, once they trust you.
So we quote per module, in writing, with what is included and what is not. If you only want backups looked after, that is a perfectly good place to start and we will say so. When something breaks you contact one address — info@modulartechs.org — and a person who already knows your setup picks it up. No ticket ping-pong, no scripted first line.
Priced module by moduleYou can see exactly what each part costs
One named engineerSomeone who knows your systems, not a queue
Everything documentedPasswords, licences and configs recorded for you
No lock-inYour accounts, your licences, your documentation
Worked examples
What a sensible stack looks like
Three real shapes we see often. Yours will differ — these are a starting point, not a menu.
Sole trader, one laptop
Everything lives on one machine, so losing it is the whole risk.
M05Backup & continuityAutomatic, off-site, checkedM01Helpdesk, pay-as-you-goCall when something breaksOffice of eight
Shared files, shared printer, and nobody whose job this is.
M01 + M06Support & maintenanceMonthly, all users coveredM04Cloud & emailMicrosoft 365 administeredM05Backup & continuityRestore-tested quarterlyMoving premises
A fixed-date project with a hard deadline and no room to improvise.
M03NetworksCabling, Wi-Fi, routerM02InstallationDesks, machines, printersM01HelpdeskOptional, for the first month
The process
From first email to quiet, reliable IT
The same predictable path, whether you need one module or all six.
Audit
We look at what you have — machines, software, accounts, backups — and write down what we find, in plain English.
Choose
You pick the modules worth switching on now. Each is quoted separately, so nothing is bundled in that you did not ask for.
Stabilise
The urgent gaps get fixed first: unsupported software, missing updates, backups that do not actually restore.
Run
Routine care on a schedule, support when you need it, and a short note each month on what was done and what we noticed.
Ways to work with us
Three ways to buy
Pick the shape that fits how much you rely on your systems. Everything is agreed in writing before work starts.
Monthly modules
A fixed monthly fee per module you switch on. Best when downtime costs you money and you want the routine work handled.
- Remote support in UK business hours
- Only the modules you selected
- Priority response when things break
Project work
A defined job for a defined price: an office move, a network install, a migration to Microsoft 365, a continuity plan.
- Written scope and fixed quote
- Work scheduled around your business
- Documentation handed over at the end
Pay-as-you-go
No contract, no retainer — call when something breaks and pay for the time used. Best for occasional needs and home offices.
- Hourly billing, agreed up front
- Remote or on-site visits
- Switch to monthly modules any time
2025Incorporated in England
6Modules to choose from
1 dayReply target, business days
0Call centres involved
Who we help
Built for organisations without an IT department
We are a small company by design, and we work best with people like us: teams of one to fifty who depend on their computers but cannot justify a full-time IT hire. Based in Ivybridge, we cover the South Hams, Plymouth and the wider Devon area on-site, and support clients across the UK remotely.
- Professional services
- Trades & construction
- Retail & hospitality
- Charities & village halls
- Healthcare practices
- Education & tutors
- Holiday lets & tourism
- Home offices
- Sole traders
Technology we look after
- Windows & macOS
- Microsoft 365
- Google Workspace
- Email & domains
- Networks & Wi-Fi
- Firewalls & VPNs
- Backup platforms
- Antivirus & security tools
- Printers & peripherals
- NAS & small servers
- VoIP phones
We recommend boring, well-supported technology by default. Anything clever has to earn its place in a system you depend on.
Module 05 in detail
Plan for the worst day before it happens
Business continuity is the module clients most often skip and most often regret skipping. The cheapest disaster is the one you rehearsed.
Backups that restore
Automated nightly backups with an off-site copy, monitored daily and test-restored on a schedule — because an unchecked backup is just hope.
A written recovery plan
One document that says what to do when the office floods or ransomware hits: who to call, what to restore first, and how long it will realistically take.
Help on the day
When something has already gone wrong — a dead drive, a hacked mailbox, a stolen laptop — we help you recover what can be recovered, calmly.
Questions
Straight answers
Yes — that is the whole idea. Plenty of clients start with backup and continuity alone, or with a one-off network install, and never add anything else. We quote each module separately so you can see what you are buying and drop what you are not using.
We are based in Ivybridge, Devon. On-site visits cover Ivybridge, Plymouth, the South Hams and the surrounding area, with wider Devon and Cornwall by arrangement. Remote support — which resolves the large majority of day-to-day issues — is available to clients anywhere in the UK.
No. Monthly modules run month to month with a notice period agreed in writing. Project work is a one-off engagement, and pay-as-you-go has no commitment at all. We would rather keep your business by being useful than by locking you in.
Our target is to reply to every request within one UK business day, and clients on monthly modules are prioritised ahead of ad-hoc work. If something is urgent — you cannot trade, or data is at risk — say so in the subject line and we will treat it accordingly.
Yes, and it is usually straightforward. We start with an audit, collect passwords, licences and documentation from the outgoing provider, and confirm backups are working before anything else changes. You should own your own accounts and domains throughout — if you currently do not, fixing that is our first job.
Yes. Alongside small businesses we help home offices and domestic users with the same care: new computer setup, software installation, Wi-Fi problems, backups and recovering from things that have gone wrong.
We handle personal data in line with UK GDPR and the Data Protection Act 2018. Access to your systems is agreed in advance, credentials are stored securely, and anything we hold is deleted when an engagement ends. Details are in our privacy policy.
Tell us what's not working
Send a few lines about your setup and the thing that worries you most — the slow machine, the backup nobody has checked, the move coming up. We will reply with an honest view, the module that actually addresses it, and a clear next step.