The six modules

Everything we do falls into one of six modules. Take one, take all six, or start small and add the others as the business grows. Each is quoted separately and written down before we begin, so you always know what you are paying for.

M01Support & helpdeskSomeone to call when it breaks M02Installation & rolloutsSoftware and hardware, set up right M03Networks & connectivityWi-Fi, routers, remote access M04Cloud, email & accountsMicrosoft 365 and Google Workspace M05Backup & continuityRestore-tested, off-site, documented M06Security & maintenanceThe boring work, on a schedule
M01 · Helpdesk

Support & helpdesk

The module most people start with: a competent person to contact when something stops working.

Remote support

Most problems do not need anyone in the room. With your permission we connect to the machine, see what you see, and fix it while you carry on with something else.

  • Applications that crash or hang
  • Printing, scanning and file access
  • Email, password and login problems

On-site visits

When the fault has a plug, a cable or a flashing light involved, we come to you — scheduled where possible, urgently when the business has stopped.

  • Hardware faults and replacements
  • Anything that cannot be fixed remotely
  • Devon and South Hams as standard

People changes

Staff joining, moving desks or leaving is where small organisations quietly lose control of their accounts. We make it a routine instead of a scramble.

  • New starter setup and handover
  • Leaver accounts closed and archived
  • Access reviewed, not just accumulated
M02 · Installs

Installation & rollouts

Software and hardware installed, configured and licensed properly — once, rather than three times badly.

Software installation

Operating systems, business applications and the updates that follow them — installed cleanly, configured for how you actually work, and licensed correctly.

  • Installs, upgrades and migrations
  • Licence keys tracked and renewed
  • Settings and templates carried across

Hardware & workstations

PCs, laptops, screens, printers and peripherals specified honestly against what the work needs — not against what has the best margin.

  • New machine builds and imaging
  • Data transferred from old machines
  • Disposal with drives wiped properly

Office moves & rollouts

A move is one of the few IT jobs with a hard deadline. We plan it backwards from the day you need to be trading again.

  • Pre-move survey and equipment list
  • Desk-by-desk setup and labelling
  • First-morning support on site
M03 · Network

Networks & connectivity

The layer everything else depends on, and the one most often left exactly as the broadband engineer found it.

Wi-Fi that reaches

Thick walls, long buildings and old farmhouses are a Devon speciality. We survey the site, place access points deliberately, and test what the coverage actually is.

  • Site survey and coverage testing
  • Access points and mesh systems
  • Separate guest and staff networks

Wired & core kit

Routers and switches configured on purpose, cabling run tidily, and a diagram at the end so the next person is not guessing.

  • Router and switch configuration
  • Structured cabling and patching
  • Documented network diagram

Remote & secure access

Home and hybrid working done in a way that does not quietly open your network to everyone else.

  • VPNs and secure remote desktops
  • Firewall rules reviewed and tightened
  • Default passwords removed
M04 · Cloud

Cloud, email & accounts

Microsoft 365 and Google Workspace administered by someone whose job it is, rather than by whoever set it up in a hurry.

Setup & migration

Moving from an old mail provider, a file server or a personal account onto a proper business tenant — with the mail, calendars and files intact.

  • Tenant setup and licensing
  • Mailbox and file migration
  • Domains, DNS and mail records

Files that make sense

Shared storage arranged so people can find things and only see what they should — with sync that behaves on every machine.

  • SharePoint, OneDrive and Drive setup
  • Permissions and external sharing rules
  • Sync configured on each device

Ownership & security

The accounts and the domain belong to you, not to us and not to a former employee's personal login. We check that first, and fix it if not.

  • Multi-factor authentication rolled out
  • Admin accounts separated and recorded
  • Domain and tenant ownership verified
M05 · Continuity

Backup & business continuity

Computer disaster recovery, done as a discipline rather than as an assumption.

Backups that are monitored

Automated nightly backups of the machines and cloud data that matter, with an off-site copy — and someone who notices when a job fails.

  • Local and off-site copies
  • Cloud data backed up too
  • Daily monitoring, not silent failure

Restores that are tested

An untested backup is a rumour. We periodically restore real files and record how long it took, so the recovery time you plan around is a measured one.

  • Scheduled test restores
  • Recovery times measured, not guessed
  • Written evidence you can show

A plan for the worst day

One short document covering fire, flood, theft, hardware failure and ransomware: what to do first, who to call, and in what order things come back.

  • Priority order for restoring systems
  • Contacts, accounts and key details
  • Reviewed as the business changes
M06 · Maintenance

Security & maintenance

Most IT disasters are not bad luck. They are an update nobody installed and a warning nobody read.

Updates & patching

Operating systems and applications kept current on a schedule, with the disruptive updates timed for when you are not working.

  • Security updates applied promptly
  • End-of-life software flagged early
  • Reboots scheduled, not surprising

Everyday security

Sensible, proportionate protection for organisations that are not banks: strong basics, well maintained, without security theatre.

  • Antivirus deployed and checked
  • Password manager and MFA rollout
  • Phishing guidance your staff will read

Records & renewals

An up-to-date list of what you own, what it costs and when it expires — so nothing lapses on a Friday afternoon.

  • Asset and licence register
  • Renewal and warranty reminders
  • A short monthly note of what was done
Being straight with you

What we don't do

A short list is more useful than a long one that quietly excludes things later.

  • We do not write custom software or build websites — we will happily recommend someone who does.
  • We do not sell hardware at a markup you cannot see; where we supply kit, the cost is passed through and shown.
  • We do not take ownership of your domains, tenants or licences. They stay in your name throughout.
  • We do not run 24/7 cover. Our hours are UK business hours, with urgent cases prioritised inside them.

Not sure which modules you need?

That is the normal starting point. Describe your setup in a few lines and we will tell you which module addresses the problem — including when the honest answer is "none of them yet".

info@modulartechs.org Contact page